Terms and Conditions
Arcade Online Booking Terms and Conditions
The following Terms and Conditions apply to all arcade online bookings, sessions and visits with Retro Station.
By making a booking, attending the venue or participating in any arcade session, all guests agree to comply with these Terms and Conditions.
1. Booking Confirmation
1.1 All online bookings are subject to availability.
1.2 Bookings are confirmed only once full payment has been received.
1.3 A confirmation email will be sent to the email address provided at the time of booking.
2. Payments
2.1 All bookings must be paid in full at the time of reservation via our online booking system.
2.2 Retro Station reserves the right to cancel unpaid or incomplete bookings.
3. No Refund Policy
3.1 All bookings are non-refundable.
3.2 Once payment has been made, cancellations, no-shows or reductions in guest numbers will not be eligible for a refund under any circumstances.
4. Late Arrival Policy
4.1 Guests must arrive at their allocated time.
4.2 If you arrive more than 15 minutes late, your booking may be cancelled without refund.
4.3 If you arrive more than 15 minutes late, your booking may also be released to other customers at management’s discretion.
4.4 Your session time will not be extended due to late arrival.
5. Changes and Rescheduling
5.1 Rescheduling requests may be considered at management’s discretion.
5.2 Rescheduling requests must be made at least 48 hours before your booking time.
5.3 Retro Station is under no obligation to accommodate changes.
6. Group Bookings and Party Packages
6.1 Final guest numbers must match the number paid for at booking.
6.2 Additional guests may be refused entry or charged at the standard walk-in rate, subject to capacity.
6.3 Party hosts are responsible for the behaviour of all guests in their group.
7. Age Restrictions and Supervision
7.1 Children under [insert age, e.g. 12] must be supervised by a responsible adult at all times.
7.2 Certain games or attractions may have age, height or health restrictions.
8. Behaviour and Safety
8.1 Retro Station reserves the right to refuse entry or remove any guest without refund for:
- Aggressive, unsafe or inappropriate behaviour
- Damage to equipment or property
- Failure to follow staff instructions
8.2 Any damage caused may result in additional charges.
9. Equipment and Game Availability
9.1 While Retro Station strives to ensure all games are operational, we do not guarantee the availability of specific machines or attractions.
9.2 No refunds will be given due to temporary technical issues.
10. Liability
10.1 Guests participate in activities at their own risk.
10.2 Retro Station is not liable for:
- Loss or damage to personal property
- Minor injuries sustained while using equipment appropriately
10.3 Nothing in these Terms and Conditions limits liability where prohibited by law.
11. Photography and Marketing
11.1 Retro Station may occasionally take photographs or videos for marketing purposes.
11.2 If you do not wish to be included, please notify a member of staff on arrival.
12. Amendments
12.1 Retro Station reserves the right to amend these Terms and Conditions at any time without prior notice.
12.2 The version in place at the time of booking will apply.